Citadel Online Banking Login

Citadel is a federally chartered and federally insured credit union headquartered in Exton, Chester County, Pennsylvania. Since its inception in 1937, the credit union has expanded to become a leader in the finance industry. It is the 4th largest credit union in Pennsylvania, 2nd largest credit union in the Greater Philadelphia area and 68th largest credit union in the nation. This simple step-by-step guide will help you with the Citadel online banking login process.

Citadel Online Banking Login Portal: Step-by-step Guide

1. Open your browser and reach the Citadel official website.
2. On the homepage, locate the login section.

3. On the login form, you will see two empty fields. Enter your username in the first empty field.
4. In the second field enter your password.
5. Complete the Citadel login process by clicking on the tab marked ‘Log in.’

Citadel Mobile Online Banking Login Guide

Citadel customers can also access their accounts via their mobile devices. This is possible via the Citadel mobile banking app and mobile optimized website. This section outlines the steps you need to follow to log into your account via a mobile device.

1. Open the browser of your choice then go to Citadel mobile optimized website.
2. On the main page, find the login link. It is located at the top right side of the page.
3. Click on the link to access the login form.
4. Enter your login details in the relevant fields.
5. Complete the Citadel online banking login process by clicking on the ‘Log in’ link.

Citadel Mobile Login Guide for Apple Devices

As mentioned earlier, account holders can also access their accounts via the Citadel mobile banking app (available for both Android and Apple devices). These are the steps to follow to log in via the mobile app.

1. Visit the App Store on your iPod touch, iPad or iPhone.
2. Find the Citadel Mobile Banking app.
3. Install it on your preferred device.
4. Launch the banking app.
5. Enter your Citadel login ID in the first empty slot.
6. Then enter your password in the second blank field.
7. Tap the blue ‘Log In’ button to access your online bank account.

Note that the application is compatible with Apple devices that run iOS 8.0 or later.

Citadel Mobile Login Guide for Android Devices

1. Head to Google Play Store on your tablet or smartphone.
2. Find the Citadel Mobile Banking app.
3. Install the application.
4. Open the app.
5. On the homepage, provide your login ID in the first blank field.
6. Enter your password in the second empty slot.
7. Press the blue ‘Log In’ option to complete the login process.

Citadel Online Banking Login Trouble

If you are having trouble accessing the Citadel online banking portal, chances are you are using an incompatible browser version to reach the website. When logging into your online account ensure to use supported browser versions like Mozilla Firefox 33 or higher, Internet Explorer 11 or higher, Google Chrome 37 or higher or Safari 9 or higher. To ensure the best possible experience, use an updated browser when accessing your online bank account.

In case you forget your Citadel online banking password, just head to the bank’s homepage and click on the ‘Forgot Password’ option. Enter your username and hit the blue ‘Log In’ button. You will receive a secure access code via email or phone. Input the code in the blank field and follow the prompts to create a new password.

Assistance and Helpful Links

If you experience other difficulties when accessing your online bank account, please visit the Citadel contact and support page for further assistance.